Istmo Privacy Policy

Our Commitment to Privacy  

Last updated September 3, 2025  

Thank you for choosing Istmo Retreat & Adventures. We are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data. If you have any questions, please contact us at [email protected].

When you visit our website (www.istmoretreat.com) or use our services, you trust us with your information. We take this responsibility seriously and strive to explain everything clearly. If at any point you do not agree with the terms of this policy, please discontinue use of our website and services.

INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when booking a retreat, signing up for our newsletter, or requesting more details about our services. Depending on the context, this may include your name, email address, phone number, passport details (to facilitate travel bookings), birthdate, health or medical information, and dietary restrictions (to ensure your safety and comfort).

You may also provide details about others, such as an emergency contact. In these cases, we collect only what is necessary, such as their name, relationship to you, and phone number or email. We only use this information to keep you safe and to provide the services you request.

HOW WE USE YOUR INFORMATION

We use the personal information you provide only for the purposes needed to deliver a safe and seamless retreat experience. This may include:

  • Responding to inquiries and processing reservations.
  • Customizing your retreat, including meals, activities, and logistics.
  • Sharing limited details (such as passport or dietary needs) with trusted partners like hotels, airlines, or restaurants when necessary for your booking or safety.
  • Sending updates about upcoming retreats, site features, and special events (you can opt out of marketing communications at any time).
  • Conducting surveys and gathering feedback to improve our services.
  • Meeting legal, safety, or contractual obligations.

We may also use aggregated, non-identifiable information to better understand guest trends and improve our offerings, but this data will never be linked back to you personally.

DO WE SHARE YOUR INFORMATION WITH ANYONE?

We never sell your personal information. We only share it when necessary to provide the services you’ve requested, to comply with the law, or to protect your safety.

This may include sharing limited details with trusted partners such as hotels, local airlines, transportation providers, or restaurants, but only when it’s required for your booking or well-being (for example, providing dietary restrictions to a chef or passport details for travel services).

We may also work with third-party vendors who help us with tasks like website hosting, email delivery, or data analysis. These providers are only given the information they need to perform their services and are required to protect it.

In rare cases, we may disclose information if legally required (such as by court order) or if necessary to prevent fraud, protect rights, or ensure the safety of you and others.

 COOKIES AND OTHER TRACKING TECHNOLOGIES

Like many websites, Istmo Retreat & Adventures uses cookies and similar technologies (such as web beacons and pixels) to make our site work smoothly, understand how visitors use it, and support our marketing efforts.

  • Essential cookies help the site function properly (e.g., security, forms).
  • Performance cookies show us which pages are most useful so we can improve.
  • Functional cookies remember your preferences (like language or region).
  • Marketing cookies may be used to show relevant promotions or track the effectiveness of campaigns.

You can manage cookies through your browser settings, including blocking or deleting them. Please note that if you disable cookies, some features of our website may not function as intended.

HOW WE KEEP YOUR INFORMATION SAFE

We use reasonable technical and organizational measures to protect the personal information you share with us. While no system can guarantee 100% security, we are committed to keeping your data safe and only sharing it when necessary to provide the services you request.

Children's Privacy

Istmo Retreat & Adventures does not knowingly collect information from anyone under 18 without the consent of a parent or guardian. If we learn we’ve collected data from a minor without consent, we’ll delete it promptly. If you believe this has happened, please contact us at [email protected].

YOUR PRIVACY RIGHTS

You have the right to review, update, or request deletion of the personal information we hold about you. Residents of certain regions, such as the European Union and California, may have additional legal rights. If you’d like to exercise these rights, please reach out to us directly.

POLICY UPDATES

We may update this Privacy Policy from time to time to stay compliant with laws and to reflect changes in our practices. The date at the top of this page shows when it was last revised.

HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy, you can email us at [email protected] or call us at +507 6387-9855 (Panama).